EMH INTRODUCES ONE-STOP REGISTRATION
“YOU-TURN” Campaign emphasizes new Centralized Registration Process at EMH
Iowa Falls, IA - Ellsworth Municipal Hospital is taking another step towards their new hospital facility by launching a new registration process now. On July 23rd, EMH will begin using centralized registration to check-in and register patients for all outpatient services. A “You-Turn” campaign throughout the hospital and community will help familiarize patients with the new process and its emphasis on improving patient care.
The registration desk in the front lobby at EMH will be open from 6:00 a.m. to 5:00 p.m. Monday through Friday. All patients arriving during normal business hours for outpatient services will check-in and receive a wristband. The wristband is required by all EMH departments, and indicates that a patient is pre-registered for all the services they need that day.
Outpatient Services include:
Cardiac Monitors/Overnight Pulse Oximetry, OB Outpatient and Scheduled Patients, Stress Tests/Pulmonary Function Test, X-ray/ MRI/CT/Scans/Ultrasound, Infusions/Injections/ Transfusions, Admissions/Direct Admits, Diabetic Education, Surgeries, and Lab services.
Patients for these services are asked to park in the lot located at the front (west) of the hospital and use the front canopy to drop off and pick up patients.
In the new hospital, scheduled to open in early 2014, there will be one registration desk for all hospital services. Implementing the process now helps staff and patients become familiar with important changes that come with moving into a new environment.
Kayla Boyer, Medical Assistant and Communication Clerk at EMH, is a member of the staff team initiating the change. “As we developed our process for the new hospital, we realized we could improve patient care now by starting the process in our current hospital. By streamlining the registration process, patients get the care they need faster.”
Changes in outpatient registration also affect the Emergency Department, which was formerly frequently used as a registration desk during the day. The Emergency entrance on the north side will now be used for Emergency patients only during regular business hours.
Emergency department staff will begin bedside registration for their patients to reduce wait times for patients. EMH Quality Manager, Katie Rieks emphasizes the reason for changes. “Our goal is to improve patient care. The quicker we can connect a patient with a nurse or doctor, the sooner our patients get the care they need and feel better,” she explains. “By eliminating outpatient registration from this area during regular business hours and registering emergency patients at the bedside, we are able to more efficiently care for our patients.”
Centralized registration begins on July 23rd. For questions about the new process, contact Katie Rieks at 641-648-4631.